Refund and Returns Policy – Newfashionmart

Welcome to Newfashionmart, your trusted online fashion destination in India! We want you to love every purchase you make at newfashionmart.store. However, if you’re not completely satisfied with your order, don’t worry — our Refund and Returns Policy is designed to make the process simple, transparent, and hassle-free.

Our Commitment to Customer Satisfaction

At Newfashionmart, customer happiness is our top priority. We understand that sometimes things may not go as expected — maybe a size doesn’t fit, a color isn’t quite right, or the product arrived damaged. Whatever the reason, we’re here to make it right.

Eligibility for Returns and Refunds

Items Eligible for Return

You can request a return or refund if:

• The product you received is damaged or defective.
  
  
• The item is different from what was shown or described on our website.
  
  
• You received the wrong size, color, or product.
  
  

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, such as:

• Innerwear and lingerie
  
  
• Socks
  
  
• Accessories (earrings, masks, etc.)
  
  
• Discounted or sale items (unless defective)
  
  

Conditions for Returns

To ensure a smooth return process, please make sure the following conditions are met:

Product Condition

The item must be unused, unwashed, and in its original condition. Worn or damaged items (not due to our fault) cannot be accepted.

Packaging and Tags

All tags, labels, and original packaging must be intact when you return the product.

Proof of Purchase

You must provide a valid receipt, order confirmation email, or invoice to process the return.

Time Frame for Returns

All return or refund requests must be made within 7 days of receiving your order. After this period, returns may not be accepted unless the product is found to be defective under warranty.

How to Initiate a Return or Refund

We’ve made our return process quick and easy.

Step-by-Step Return Process

1. Visit newfashionmart.store.
   
   
2. Go to the “Contact Us” or “Return Request” section.
   
   
3. Fill out the return form with your order details and reason for return.
   
   
4. Wait for our customer support team to confirm your request.
   
   
5. Pack the product securely and send it back through our approved courier partner.
   
   

Return Shipping Instructions

If the return is due to an error on our part (wrong item, damaged product, etc.), shipping charges will be covered by us. Otherwise, the customer is responsible for return shipping costs.

Refund Process

Refund Timeline

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, the refund will be processed within 7–10 business days.

Mode of Refund

Refunds are issued through the original payment method used at checkout (credit/debit card, UPI, or net banking). If you paid via Cash on Delivery (COD), we’ll request your bank details to process a bank transfer.

Exchange Policy

When Exchange Is Applicable

If you prefer to exchange a product rather than receive a refund, we’re happy to accommodate that — as long as the product is in stock and meets our return conditions.

Exchange Process

To initiate an exchange, follow the same steps as a return. Simply specify that you’d like a replacement or different size/color in the return form.

Damaged or Defective Products

Received a damaged or defective product? Don’t worry. Contact our support team immediately within 48 hours of delivery with clear photos of the issue. We’ll verify the claim and either send a replacement or issue a full refund — whichever you prefer.

Cancellations

You can cancel an order within 12 hours of placing it, provided it hasn’t been shipped yet. Once an order has been dispatched, it cannot be canceled, but you can still request a return after delivery.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.
   
   
2. Contact your bank or credit card company — sometimes processing takes extra time.
   
   
3. If the issue persists, contact us at support@newfashionmart.store.
   
   

Shipping Costs for Returns

If a return is initiated due to a fault on our part (wrong item, damaged product, etc.), shipping costs are fully covered by Newfashionmart. For all other returns, the customer is responsible for the shipping costs.

Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact us:
Email: support@newfashionmart.store
Website: https://newfashionmart.store
Owner: Pradeep Kumar Yadav

Policy Updates

We may update or revise our Refund and Returns Policy occasionally to reflect improvements in service or changes in business operations. Any updates will be published on this page with the latest revision date.